Staff at South Tees Hospitals NHS Foundation Trust have been working hard to respond to the coronavirus pandemic and ensure the safety and quality of our services for all patients.
Our number one priority for the last few months has been ensuring that all those who need urgent care – not just those with coronavirus – have been able to get it when they need it.
Combined with the need to avoid unnecessary contact to reduce the spread of the virus, this has meant that some non-urgent appointments and surgeries may have been postponed, and others delivered differently using technology such as video calls.
Like the rest of the NHS, we are now carefully increasing face-to-face services where this can be done safely.
It’s important you attend
If you are invited to come to one of our hospitals or community venues it is because our clinicians believe it is clinically necessary and important that you attend.
Making sure you stay safe
We understand you may be anxious coming into the hospital environment during this time, but please be assured that we have taken all the necessary steps to keep everyone safe including the use of personal protective equipment, COVID-19 testing and social distancing.
You can help support the social distancing measures that we have in place by arriving for your appointment at your designated time.
Face coverings
Please continue to wear a face mask in the following areas.
- COVID wards (these will be clearly signposted)
- Ward 33 and haematology day unit
- Sir Robert Ogden Macmillan Centre at the Friarage Hospital
If you would like to wear a mask in other areas you are of course welcome to do so. If you would like a member of staff to wear a mask please just ask
Attend appointments on your own if you can
We are also asking outpatients to attend clinics and appointments on their own wherever possible, (visit the south tees website for a list of exemptions)
Do not attend if you have any coronavirus symptoms
We are also asking outpatients to attend clinics and appointments on their own wherever possible, (visit the south tees website for a list of exemptions)
Go to the NHS website to check your symptoms and request a test. Please call the number on your appointment letter to inform the relevant department if you will not be able to attend
Appointment dates
If you are waiting for an appointment please be assured that we will contact you with a date as soon as possible.
Thank you
Our trust has been able to respond well to the pandemic so far and a big part of that is down to the support we have received from our patients and local communities – thank you.
Patient experience
South Tees Hospitals NHS Foundation Trust would like your feedback. If you wish to share your experience about your care and treatment or on behalf of a patient, please contact The Patient Experience Department who will advise you on how best to do this.
This service is based at The James Cook University Hospital but also covers the Friarage Hospital in Northallerton, our community hospitals and community health services.
To ensure we meet your communication needs please inform the Patient Experience Department of any special requirements, for example; braille or large print.
T: 01642 835964
E: [email protected]