A report published by the Care Quality Commission (CQC) today shows that South Tees Hospitals NHS Foundation Trust is performing above the national average for its urgent and emergency care.
The annual survey asked adults, aged 16 years or over, who had used the trust’s emergency department or urgent treatment centres during September 2022 about their experience.
189 people completed the survey about The James Cook University Hospital’s A&E whilst 134 people shared their thoughts about its urgent treatment centres at Redcar Primary Care Hospital and The Friarage Hospital in Northallerton.
James Cook’s emergency department provides the regional major trauma centre for Durham, East Cleveland, Tees Valley and North Yorkshire
Those who responded to the survey said they had confidence and trust in the people examining and treating them and rated the A&E better than others for:
Updating people on how long their wait would be.
Giving people time to discuss their condition with a nurse or doctor.
Explaining patients’ conditions and treatments in a way they could easily understand.
Listening to people’s anxieties and, or fears about their condition or treatment
Explaining the purpose of the medications people were to take at home and providing information to help them care for their condition at home.
Explaining the need for tests and their tests.
Involving patients in decisions about their care and treatment.
Those who had attended the trust’s urgent treatment centres praised them for being better than other trusts for:
- Discussing any anxieties or fears people had about their condition or treatment.
- Giving family members, friends and carers the opportunity to talk to a health professional.
- Explaining tests in a way that people could understand.
Hilary Lloyd, chief nurse, said: “Despite the pressure that urgent and emergency care services have been under across the NHS, patient feedback has improved in a range of key areas.
We’re delighted to see these results as we pride ourselves on our commitment to providing high quality compassionate patient care and we know how hard our staff work to achieve this.
“Feedback like this is particularly important as it helps us see what we’re doing well and also allows us to focus on how we can improve.
“We’re proud to see these scores and to hear that patients are happy with the emergency and urgent care they have received; this is a real credit to our dedicated staff.”
You can view the full results at www.cqc.org.uk