Answers to commonly asked questions regarding digital text reminders on the patient engagement portal have been answered below.
1. I am not receiving SMS reminders – should I be?
If we have the most recent mobile number for you then you should receive reminders by text message. Visit the patient portal and update your contact details in the “settings” menu to make sure your details are correct.
2. How can I stop receiving text reminders?
You can also personalise the messages you receive by visiting the patient portal and updating your settings.
If you do not have access to the Internet, you can reply “STOP” to any message that you receive, which will end text message reminders. If you contact the trust to let us know you no longer want to receive digital messages, we can remove consent from your records.
3. I accidentally replied STOP to a text message and have stopped receiving text message reminders. How do I start receiving these again?
If you have accidentally ended text message reminders by replying “STOP” you can receive these reminders again by replying UNSTOP to the last message you received from us. You can also personalise your communication preferences by visiting the online portal and updating your settings.