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Patient check-in kiosks

Information for patients

Corporate

As part of our continued work to improve outpatient services and ensure appointments run as smoothly as possible, South Tees Hospitals NHS Foundation Trust is introducing patient check-in kiosks. When you arrive for an outpatient appointment please use a kiosk to check-in or check-in via the mobile app on your phone.

To check in by kiosk…

  1. Please check-in by kiosk no earlier than 60 minutes before your appointment, unless your letter says otherwise.
  2. Use the hand sanitiser provided, before and after using the kiosks.
  3. Touch the kiosk screen to begin and follow the onscreen instructions.
  4. You can enter your details manually or scan the barcode located on the top of your letter.
  5. You will be asked to check your details are accurate, such as address and GP name.
  6. You will be directed to take a seat in a suitable waiting room.
  7. When the clinical staff are ready to see you, your name will appear on the patient calling screens within the outpatient department relevant to you.

To check in by mobile phone

  1. To check-in by mobile phone install the ‘Intouch Appointment Manager 2’ APP (Available on iPhone (IOS) and Android).
  2. Check-in by mobile no earlier than 45 minutes before your appointment, unless your letter says otherwise.
  3. You will be asked to check your details are accurate, such as address and GP name.
  4. You will be directed to take a seat in a suitable waiting room.
  5. When the clinical staff are ready to see you, your name will appear on the patient calling screens within the outpatient department relevant to you and on your mobile phone.
The check-in kiosks are clearly signposted and located at the main entrance points at The James Cook University Hospital and at the outpatient departments at the Friarage hospital. Volunteers will be on hand where possible to assist you.

  • Less time spent queuing

  • Selectable language

  • The hospital always has your most up to date contact details

  • Live check-in; as soon as you check in, staff know you have arrived

  • Updated waiting times; the calling screens can display any clinics that are running late.

Patient experience

South Tees Hospitals NHS Foundation Trust would like your feedback. If you wish to share your experience about your care and treatment or on behalf of a patient, please contact The Patient Experience Department who will advise you on how best to do this.

This service is based at The James Cook University Hospital but also covers the Friarage Hospital in Northallerton, our community hospitals and community health services.

To ensure we meet your communication needs please inform the Patient Experience Department of any special requirements, for example; braille or large print.

T: 01642 835964
E: [email protected]

The James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW.
Telephone: 01642 850850
ST2093